This Privacy Policy is written in the masculine form for convenience only and applies equally to all genders.
1. General
If you are under 18, this text may be complex. Please consult a responsible adult before using the Website.
Medassis Ltd. (Company No. 514697556) (“Medassis” or the “Company”) respects your privacy.
As part of our commitment to transparency and clarity, we have prepared this Privacy Policy to explain how we collect, use, store, and protect your personal information when you visit our website (the “Website”).
Please note that this Policy may be updated from time to time. The most recent version will always appear on our Website, and your continued use constitutes acceptance of any updates.
2. Terms of Use
2.1. The Website provides general information about Medassis Ltd., which specializes in international urgent medical flights and related medical assistance services, including air ambulance, medical escort on commercial flights, telemedicine consultations, repatriation of deceased persons, Israeli doctor services abroad, and medical assistance for tourists in Israel. The Website also provides information about our team, case studies, and contact details.
2.2. Accessing and using the Website indicates your agreement to the terms of this Privacy Policy. If you do not agree, please refrain from using the Website.
2.3. Any information provided by you through the Website or otherwise obtained by the Company in connection with your use of the Website (“User Information”) will be handled in accordance with this Policy.
3. Information We Collect
3.1. The term “Personal Information” refers to any data that identifies you personally or could reasonably be used to identify you, as defined under the Israeli Privacy Protection Law, 1981.
3.2. We may collect the following categories of information:
(a) Technical Data and Digital Identifiers
When you browse our Website, we may collect technical data such as: browser type and version, device details, IP address, geographic location, operating system, time spent on site, pages viewed, referral source, browsing paths, and usage patterns.
This information is collected through cookies and similar technologies (see Section 7 below).
(b) Information You Provide Directly
When contacting us via forms, email, or WhatsApp, you may be asked to provide:
- Full name
- Email address
- Mobile phone number
- Details about your inquiry or request (optional)
We also retain correspondence content and metadata for service provision purposes.
Providing personal information is voluntary; however, without it we may be unable to offer certain services or respond to your requests.
3.3. You must provide accurate and complete information solely on your own behalf, unless you have explicit written authorization to act for another person.
4. How We Use the Information
By providing your information, you consent to its storage and use by the Company for the following purposes:
4.1. To operate, manage, and improve the Website and our services.
4.2. To communicate with you regarding updates, clarifications, or changes related to the services or products you use.
4.3. To process payments for services, subject to your consent.
4.4. To personalize your experience and tailor services to your preferences.
4.5. To improve your browsing experience and send updates about our activities that may interest you.
4.6. To send invoices, receipts, and payment reminders.
4.7. To comply with legal obligations and cooperate with authorities to prevent fraud, abuse, or other unlawful activity.
4.8. To send you marketing communications, invitations, and special offers. You may opt out at any time by contacting us or following the unsubscribe instructions in any email.
4.9. For statistical and analytical purposes, research, troubleshooting, and to generate anonymized reports that do not identify individuals.
4.10. To associate technical data with your profile in order to improve our understanding of your usage patterns and enhance service quality.
4.11. To use anonymized or aggregated information for legitimate business, research, or statistical purposes without identifying you personally.
5. Cookies and Similar Technologies
5.1. The Website uses cookies and similar technologies (including Google Analytics, YouTube, and pll_language) to ensure proper and secure operation, gather usage statistics, verify user identity, prevent fraud, and personalize content and services.
5.2. Cookies are small text files created by your browser or application at the request of our Website. Some expire when you close your browser; others remain stored on your device.
5.3. Cookies may record pages visited, session duration, referral source, requested content, IP address, and device characteristics. Some may also record browsing habits on other websites. This data is encrypted and accessible only to Medassis or authorized partners.
5.4. Some cookies are placed by third parties (e.g., Google Analytics).
5.5. For more information or to control third-party cookies, please visit:
- Google Privacy Policy
- YouTube Privacy
- Google Analytics Opt-Out
- Google Privacy Checkup
5.6. You can adjust your browser settings to block or delete cookies. Please note that disabling cookies may affect the functionality of some Website features.
6. Sharing Information with Third Parties
The Company may share information about you with third parties in the following cases:
6.1. With your explicit consent or at your request.
6.2. When you purchase or use third-party services through our Website.
6.3. When coordinating with business partners or service providers (e.g., air ambulance operators) in order to fulfill your request.
6.4. If you violate the Website’s terms of use or applicable laws.
6.5. When required by law, regulation, or court order.
6.6. To prevent harm to the Company, its property, users, or others.
6.7. In connection with corporate restructuring, merger, acquisition, or sale of assets, provided the recipient agrees to the terms of this Policy.
6.8. We may share aggregated, non-identifiable statistical information with advertisers or other third parties.
6.9. The Website may include links to external sites such as social networks. Accessing these sites is at your own responsibility and subject to their privacy policies.
7. Data Security and Confidentiality
7.1. The Company takes reasonable measures to maintain the confidentiality and security of your information.
7.2. We use secure servers and encryption to protect stored and transmitted data.
7.3. Despite our efforts, no online system can be completely secure. By using the Website, you acknowledge and agree that Medassis and its representatives shall not be liable for damages resulting from hacking, cyberattacks, or unauthorized access.
For any concerns regarding information security, please contact us as indicated below.
8. Access and Correction Rights
Under the Privacy Protection Law, 1981, you are entitled to review information about you held in our databases and to request correction if it is inaccurate, incomplete, or outdated.
Upon receiving a verified written request, we will inform you which personal data is stored and update it as necessary in accordance with the law.
9. Contact Us
9.1. To exercise your rights of access or correction, please submit a written request through the form available on our Website or via the “Contact Us” page.
9.2. For questions or clarifications regarding this Privacy Policy, you may contact us at:
Email: inq@medassis.com
Phone: +972-79-9232949
9.3. Please include your full contact details and a clear description of your request. We will respond within a reasonable time.
9.4. The Company shall not be required to disclose information protected by legal privilege unless the request is made by the individual to whom the privilege applies.
© Medassis Ltd. – All rights reserved.
Updated: 10/2025